FAQ

Why should I choose Coastal Midwest Transport for my freight requirements?

At Coastal Midwest Transport, we are committed to excellence in every aspect of freight management.

• Consistent Service Excellence: We treat every consignment with equal importance, approaching each delivery with a proactive and solution-oriented mindset.
• Proven Track Record: Since 1993, Coastal Midwest Transport has been a trusted and reliable freight management provider across Western Australia, particularly within the Goldfields mining sector. Our services extend beyond state and national borders, reaching global destinations with the same dedication to quality.
• Competitive Pricing and Professional Fleet: We offer competitive pricing combined with a reliable and professional fleet, providing an unparalleled service experience.
• Advanced Technology: We leverage innovative technology to streamline processes, enhance delivery efficiency, and ensure your satisfaction with every shipment.
• 24/7 Customer Support: Our dedicated team is available around the clock to address any inquiries or concerns you may have.
• Customized Solutions: We listen attentively to your specific requirements and develop tailored solutions for each unique consignment.

What is the cut-off time for next day delivery for standard collections and delivery rates?

For both the Perth to Kalgoorlie and Kalgoorlie to Perth routes, please contact us before 11:00 AM if you require us to collect your freight. If you are able to deliver your freight to either yard yourself, the cut-off time is extended to 3:00 PM.

What should I do if I miss the cut-off time for next-day delivery?

If you miss the cut-off time, please contact us as soon as possible. We will work with you to make alternative arrangements and do everything we can to ensure your delivery schedule is not impacted.

When can I expect mine site deliveries to arrive?

All mine site freight is consolidated at either Coastal Midwest Transport’s Perth or Kalgoorlie Depot, depending on the delivery route. Deliveries are then scheduled according to each mine site’s specific requirements. Please contact our Operations Department for detailed information on individual mine site delivery schedules.

What’s the best and easiest way to obtain a freight delivery quote?

We provide a host of options to suit you and your preferred communication style. Email sales@coastalmidwest.com.au. Visit the ‘Request a quote’ page online, enter your details and our helpful team will contact you as soon as possible.
Alternatively, call our Perth office on (08) 9361 8988, or Kalgoorlie on (08) 9093 1222 and speak to any of our helpful team.

How do I request and / or proceed with a quote received from Coastal Midwest Transport?

We offer several convenient options to accommodate your preferred communication style:

• Email: Send your request to sales@coastalmidwest.com.au for prompt assistance.
• Online Form: Visit our Request a Quote page, enter your details, and our team will contact you as soon as possible.
• Phone: Call our Perth office at (08) 9361 8988 or our Kalgoorlie office at (08) 9093 1222 to speak directly with one of our team members.

How do I track the status and confirm arrival of my freight?

You have two convenient options for tracking your freight:

• Email Notifications: Opt to receive regular email updates linked to your Coastal Midwest Transport account to stay informed about your freight’s progress and final destination.
• Track and Trace: Use our Track and Trace feature with your unique customer or purchase order number to monitor your freight’s status.

What size freight can be moved and delivered on my behalf?

We handle consignments of all sizes with equal care and attention. From small packages, such as cartons, to large-scale items like earth-moving equipment, Coastal Midwest Transport is equipped to deliver virtually anything across the state, throughout Australia, or internationally.

What type of freight can be moved?

Coastal Midwest Transport specializes in the collection and delivery of a wide range of freight, including mining materials, dangerous goods, and controlled waste. We are accredited, certified, and insured to handle these items safely and efficiently. Please note that we do not transport general household goods.